Set Up Exchange Email on Windows

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
  2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Select Add account to get started.

  3. If you’ve used the Mail app before, at the bottom of the left navigation pane, select Settings, and then choose Manage Accounts.
    1. Note: On a phone or tablet, tap the three dots at the bottom of the page to access Settings.
  4. If not, select Add account.
  5. Choose the type of the account you want to add.

    1. Notes: You may need to scroll down the Add an account dialog box to view all options.

    2. If you choose Google, you’ll need to sign in to your Google account, enter your 2-step verification code if you’ve enabled that security feature, and give Windows permission to access your information. Click Allow and your account will be created.
    3. If you choose another email account, you’ll need to follow the special instructions under Special instructions for other accounts below.
  6. Enter the required information and click Sign in. For most accounts, this is your email address, password, and the account name. The account name is what you’ll see in both the left pane of Mail for Windows 10 as well as the Manage Accounts pane.

    1. Note: If you receive the message “We couldn’t find info for that account. Make sure that the email address is correct and then try again,” you’ll need to click Try again three times before the button changes to Advanced. Click Advanced and follow the steps in the next section to add your account.

  7. Click Done. Your data will start syncing as soon as your account is set up.

    1. Note: It may take a few minutes for your account to synchronize. During this time, you may see “Not synced yet” in the message pane.


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