Need extra help? Get in touch with our in-house Support Team.
View Silvertoad SLA for Hosting and Support.
| Priority | First Response | Resolution Time | Operational Hours |
| Urgent | 1 Hour | 4 Hours | Business / Out of Hours |
| High | 2 Hours | 8 Hours | Business Hours |
| Medium | 3 Hours | 3 Days | Business Hours |
| Low | 4 Hours | 7 Days | Business Hours |